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Aromesse - Natural Dog & Horse Healthcare

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FREE Delivery On All UK Orders over 30

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Terms & Conditions

About Us This web site is owned and operated by Aromesse Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Aromesse Ltd
Croftbarn Blyton Carr, Gainsborough Lincs DN21 3EN United Kingdom
Phone: 01427 811765
Email: sales [at] aromesse [dot] com
VAT 20% 845 6487 85


Company number: 4607142
Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


We accept card payments online and paypal payments. All our prices are in UK pound sterling. If you are shopping from outside the United Kingdom, place your order and your card company will convert the transaction to US Dollars if you are in the US or your own countries currency.

Please note, goods cannot be despatched until payment has been received in full.

We accept Visa, MasterCard and Amex. Payment is taken at the time of ordering. If you do not wish to pay online, you may send your card information via phone or post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please Note: We sell our products for our customers individual use only. You are NOT permitted to resell them without prior consent. We currently have an approved distributer in the USA, but consent cannot be given for resale within any other country outside the United Kingdom.
Shipping And Handling

We ship our products worldwide:


UK ORDERS:


Delivery is charged at £2.85 for all orders under £30, delivered within the UK

Delivery is FREE for all orders over £30 delivered within the UK.

Most orders are despatched within 1-2 working days, and are usually sent through first class Royal Mail or Royal Mail parcel delivery. Orders over £100 may need signing for. (Please see Christmas despatch information above)

Please allow a total of 5 working days for UK delivery.



INTERNATIONAL ORDERS

Shipping is charged based on weight for air mail delivery to any country in the world. You will be able to see the total of your order including shipping before you are asked to confirm your order. Orders are normally despatched by air mail within 1-2 working days, and are sent by signed or tracked air mail (if this service is available to your country) Delivery usually takes 1 to 2 weeks to most countries, though can take longer with any customs delays.

**RUSSIA - We are currently experiencing significant delays for delivery to RUSSIA. Orders are currently taking 4-6 weeks for air mail delivery. Please only order if you are happy to wait this long, as we are unable to investigate delays until after this time. This service is below our ususal standards, but is unfortunately the only way we can continue to offer delivery to Russia. Thank you for your understanding.

PLEASE NOTE: Some countries charge import taxes and duties for goods brought into the country. You are responsible for paying any taxes and duties and duties incurred, and for checking that the products you order are allowed to be imported into your country.
Please check with your customs department before ordering if you are unsure.
Some heavier orders may be split and shipped in more than one parcel.
Delivery Schedule

All orders are usually processed and despatched within 2 working days (our working days are Monday - Friday).


UK ORDERS are usually sent through Royal Mail or parcel delivery.

We currently offer two delivery service levels for UK orders:

STANDARD - Despatched through Royal Mail delivery (delivery aim, 2-3 working days)


ECONOMY - Despatched through Royal Mail delivery (delivery aim 3-5 working days)


FREE DELIVERY is available for orders over £30 to any destination in the UK

Orders over £100 may require a signature on delivery. (Please see Christmas despatch information above)




INTERNATIONAL ORDERS are usually shipped by air mail, and delivery usually takes 1 to 2 weeks to most countries. (**see below for information on shipping to Russia) Large orders may be split into more than one parcel, due to airm mail weight restrictions. (Please see Christmas despatch information above)

Please allow a total of 3 weeks for delivery before contacting us, to allow for customs delays.(Please see Christmas despatch information above)

**RUSSIA - We are currently experiencing significant delays for delivery to RUSSIA. Orders are currently taking 4-6 weeks for air mail delivery. Please only order if you are happy to wait this long, as we are unable to investigate delays until after this time. This service is below our ususal standards, but is unfortunately the only way we can continue to offer delivery to Russia. Thank you for your understanding.



DAMAGED GOODS:
You must inform us within five working days from receipt if the goods are lost or damaged in transit. Please quote your order number in all correspondence.

Tax Charges For orders made from, or for delivery to the UK or the European Union, 20% VAT is added. All other orders are tax free.
Credit Card Security Our site features a secure system of credit card authorization and payment using Actinic Payments (Creditcall).
Before you are asked to enter any credit card information, you are connected to a secure server, and your payment information is encrypted using 128 bit encryption. This ensures safe transmission and privacy of all your card details.

Your payment information is not stored on our computers.
Guarantee Our products work, and with our unsurpassed guarantee, you can try any of our products, to see the results for yourself for a full 60 days.

To put it simply......We guarantee, that (as long as you have purchased through this website) within 60 days of the putchase date, if for any reason whatsoever, you are not delighted with your purchase (perhaps it just didn't suit your horse or dog), we will give you a full refund of the purchase price (excuding any delivery charges) - no questions asked.

If you aren't happy with your purchase, you must contact us for a returns authorisation number before returning any goods.

Please note, this guarantee only applies to purchases made directly through this website.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01427 811765 (International +44 01427 811765) or fax us on 01427 610903 or write to us at Croftbarn Blyton Carr, Gainsborough Lincs DN21 3EN United Kingdom
Privacy Policy Your privacy on the Internet is of utmost importance to us, which is why we have made ordering from aromesse.com safe, private and secure.
Your payment information is not stored on our computers.

We also do not exchange, sell, or pass on your personal information to any third party.


Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
Returns Policy
We offer a full 60 day unconditional money back guarantee on all of our products. If you wish to return any products, please contact us for a returns code. Please keep all packaging (jar, bottle etc), as we you will need to return these, even if they have been used.
On receipt of the used/unused products, we will refund the full cost of the products less any postage charges.
You are responisble for the full postage cost of retunring the products to us, and we recommend that you always obtain a proof of posting.

In addition to our money back guarantee terms

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by first contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any unused goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Aromesse products are not intended to treat, diagnose or cure, and should not be considered as a replacement for professional veterinary advice.